Key Objectives:
- Take full responsibility for managing entire order processing in Sales and Service in SAP and in Korean Tax Invoice reporting tool.
- Provide high levels of support to external customers in relation to telephone, fax and email enquiries, purchase orders, etc.
- Manage well the data in CRM(Case management, WO, Lead, Order Creation, all customer communications, Customer Asset, etc.)
- Support internal customers (Sales, Service, Marketing, TPS, QMRA and Others) by taking responsibility for a variety of administrative and operational tasks.
Your challenges:
- Act as the primary internal contact point for customers and dealers who contact EKR by telephone, email and fax
- Provide product information, delivery information, pricing, etc.
- Address first-level applications and product-related questions and escalating more advanced questions to the appropriate personnel
- Direct calls appropriately and liaise with operational marketing, technical product support, service and sales
- Process all incoming customer purchase orders (direct and dealer), managing these per known pricing and promotions according to territory responsibility
- Take the responsibility for the Hybris
- Initiate deliveries and invoicing according to territory responsibility
- Manage enquires via general email inboxes, ensuring these are actioned every day
- Work within CRM to prepare and manage quotes, and other information relevant to sales order processing
- Mange the Case timely manner with quality to reach the KPI.
- Maintain contact, account, and customer information in the CRM system (eg. adding and deleting contacts as well as documenting key discussions)
- Assist with the dispatch of goods for ep-points
- Maintain customer complaint register
- Create the Lead in CRM timely manner within KPI
- Manage the WO for Service
- Assist Sales Team with customer support related functions (e.g. quoting, product selection, samples etc.)
- Provide administrative support using Word, Excel, PowerPoint, etc. as required
Your expertise:
- 3-7 years’ professional experience in the field of sales or marketing, or equivalent combination of education and work experience
- Knowledge of life science/laboratory product portfolio is considered an advantage
- Degrees in Life Sciences or related subjects are beneficial
- Knowledge of CRM and SAP is considered an advantage
- Previous sales training is considered an advantage
- Strong Excel and Word Skills
- Excellent negotiation skills
- Excellent verbal and written communication skills
- Results Driven
- Customer Focused attitude
- Innovative
- Ability to multi-task and operate under pressure
- Team Player
$ads={2}
$ads={1}